CASE STUDIES

Enterprise Utility
Systems Design
Accessibility

Designing Clarity for Utility Reconnection at Scale

A senior individual contributor case study on a net-new self-service reconnection experience across web and IVR.

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Hands-on lead — Omnichannel (Web + IVR)

Enterprise Utility
Systems Design
Accessibility

Designing Clarity for Utility Reconnection at Scale

A senior individual contributor case study on a net-new self-service reconnection experience across web and IVR.

Read case study

Hands-on lead — Omnichannel (Web + IVR)

Enterprise Utility
Systems Design
Accessibility

Designing Clarity for Utility Reconnection at Scale

A senior individual contributor case study on a net-new self-service reconnection experience across web and IVR.

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Hands-on lead — Omnichannel (Web + IVR)

Design Systems
Internal Tooling
Governance

Designing Clarity for Design Documentation at Scale

A senior individual contributor case study on designing a shared UI documentation system to support structured review, governance, and cross-functional collaboration.

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Hands-on lead — Design systems & internal tooling

Design Systems
Internal Tooling
Governance

Designing Clarity for Design Documentation at Scale

A senior individual contributor case study on designing a shared UI documentation system to support structured review, governance, and cross-functional collaboration.

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Hands-on lead — Design systems & internal tooling

Design Systems
Internal Tooling
Governance

Designing Clarity for Design Documentation at Scale

A senior individual contributor case study on designing a shared UI documentation system to support structured review, governance, and cross-functional collaboration.

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Hands-on lead — Design systems & internal tooling

AI Design
Emotional UX
Concept Exploration

Designing Clarity for Overwhelm Through Present Moments

A principal exploratory case study examining how adaptive AI can support emotional presence — without judgment, optimization, or behavioral pressure.

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Hands-on lead — AI concept & emotional UX

AI Design
Emotional UX
Concept Exploration

Designing Clarity for Overwhelm Through Present Moments

A principal exploratory case study examining how adaptive AI can support emotional presence — without judgment, optimization, or behavioral pressure.

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Hands-on lead — AI concept & emotional UX

AI Design
Emotional UX
Concept Exploration

Designing Clarity for Overwhelm Through Present Moments

A principal exploratory case study examining how adaptive AI can support emotional presence — without judgment, optimization, or behavioral pressure.

Read case study

Hands-on lead — AI concept & emotional UX